Carnegie 29.4.8: How to Win Friends and Influence People -PRINCIPLE 8 Use encouragement. Make the fault seem easy to correct. – Make the Fault Seem Easy to Correct

Pages 272 – 276

Earlier on Page 110 we learned that Dale Carnegie does not play bridge – so it is a relief to find the callback in this chapter on Page 273 that he has set out to learn.  The world is full of challenges, it is important to encounter them with grace.  If a leader falls down and panics, then it is unlikely others will keep following them once composure is regained.

Best Quote(s)

“He gave you confidence, inspired you with courage and faith.” Page 273

Page by Page Review

Page 272

“‘You have a natural sense of rhythm,’ she assured me. ‘You really are a natural-born dancer.’”

Page 273

“But use the opposite technique—be liberal with your encouragement, make the thing seem easy to do, let the other person know that you have faith in his ability to do it, that he has an undeveloped flair for it—and he will practice until the dawn comes in the window in order to excel.”

“He gave you confidence, inspired you with courage and faith.”

“And presto, almost before I realized what I was doing, I found myself for the first time at a bridge table.”

274

“I encouraged this and pointed out that he needed math to qualify for the training. I decided to help him become proficient in this subject. We obtained four sets of flash cards: multiplication, division, addition and subtraction. As we went through the cards, we put the correct answers in a discard stack.”

275

“Suddenly he discovered he could really learn and accomplish things.”

Was it really sudden? No.

276

PRINCIPLE 8 Use encouragement. Make the fault seem easy to correct.