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Carnegie 18.3.09: How to Win Friends and Influence People -PRINCIPLE 9 Be sympathetic with the other person’s ideas and desires – What Everybody Wants

Pages 208 – 216 Carnegie here builds off of earlier points – those around us have needs, and we must recognize those needs.  Sometimes, as with Principle 3, the need is for us to admit we are wrong.  For us … Continue reading

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Carnegie 17.3.08: How to Win Friends and Influence People – Pt 3, PRINCIPLE 8 Try honestly to see things from the other person’s point of view – A Formula That Will Work Wonders for You

Carnegie 17.3.08: How to Win Friends and Influence People – Pt 3, PRINCIPLE 8 Try honestly to see things from the other person’s point of view.- A Formula That Will Work Wonders for You Pages 202 – 208 To have … Continue reading

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Carnegie 16.3.07: PRINCIPLE 7 Let the other person feel that the idea is his or hers – How to Get Cooperation

Pages 196 – 201. If you’re working with a customer or business partner, it is always helpful if they personally support the new idea you’re pursuing.  If they are the initiator of the idea, if the idea is truly theirs … Continue reading

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Carnegie 15.3.06: PRINCIPLE 6 Let the other person do a great deal of the talking – The Safety Valve in Handling Complaints

Pages 190 – 195. Carnegie builds off Principle 5 – once the other party is saying “yes” – encourage them to talk.  Use your conversational skills to keep them going, and rather than lecture them about some topic important to … Continue reading

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Carnegie 14.3.05: PRINCIPLE 5 Get the other person saying “yes, yes” immediately – The Secret of Socrates

Pages 182 – 189. From a book chapter standpoint, Principle 5 flows logically after Principle 4.  We’re taught to begin in a friendly way, and now that guidance is further tightened.  Don’t just begin friendly – begin with a goal … Continue reading

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Carnegie 13.3.04: PRINCIPLE 4 Begin in a friendly way – A Drop of Honey

Pages 172 – 181. It’s easy to imagine a brash reader having finished the previous chapter and covered “Principle 3: Admit it if you are wrong” setting forth in a blaze of glory.  While thinking to themselves, “They’ll just admit … Continue reading

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Carnegie 12.3.03: PRINCIPLE 3 If you are wrong, admit it quickly and emphatically.- “If You’re Wrong, Admit It”

Pages 164 – 171. Mistakes are often a constraint in developing a mutual understanding.  If two people think they are working towards a common goal and one person blocks that process by mistakes – then it is important to find … Continue reading

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