The Cliff’s Notes Guide to The Goal – but written by a guy named Fred
“The problem is that everybody—including me until now—has thought these robots have been a big productivity improvement.”
Goldratt is educating by the spiral – we saw Rogo realize the robots aren’t effective in Chapter 9, now in Chapter 10 we see a socratic-style debate with his team, where all the metrics indicate that the robots are hurting, not helping the plant.
Fred Lybrand 
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