There are a few short, practically throw away chapters in The Goal that help us transition the narrator or pull in emotional cues. This is such a chapter.
P053 – “Why should I be different?” The narrator talks about committing to his current job. Without commitment, it is hard to do the daily work needed to make real change.
P054 – “More of the same is not going to do any good.” If everything else has failed, changing tactics provides a shot at success.