Alex fixes his troubled plant with the help of his mentor, Jonah, who uses the Socratic method to explain a problem solving system. The method they use is the Theory of Constraints that was created by the author – Eliyahu Goldratt.
- Systems exist to achieve a Goal.
- Reaching the Goal requires identifying and removing Constraints (aka “bottlenecks”).
- Constraints have common traits and can be resolved with a common suite of tools.
- Creating a system to remove Constraints has Constraints – culture change is hard.