5.2 Carnegie, How to Win Friends and Influence People – Part 2, Chapter 2 – Smile – “A Simple Way to Make a Good First Impression”

Watch Instead: (Carnegie Video Shorts – Smile)

In these early chapters, Carnegie is just laying out basic ground rules on how to work with other people.  It is a lot easier to work with others when you smile.

Best Quote

Professor James V. McConnell, a psychologist at the University of Michigan, expressed his feelings about a smile. “People who smile,” he said, “tend to manage, teach and sell more effectively, and to raise happier children.”

Page by Page

091

“Actions speak louder than words, and a smile says, “I like you. You make me happy. I am glad to see you.””

092

“Professor James V. McConnell, a psychologist at the University of Michigan, expressed his feelings about a smile. “People who smile,” he said, “tend to manage, teach and sell more effectively, and to raise happier children.””

093

“You must have a good time meeting people if you expect them to have a good time meeting you.”

094

“I find that smiles are bringing me dollars, many dollars every day.”

095

“Act as if you were already happy, and that will tend to make you happy.”

096

“Abe Lincoln once remarked that “most folks are about as happy as they make up their minds to be.””

097

“Essayist Elbert Hubbard, “Do not fear being misunderstood and do not waste a minute thinking about your enemies. Try to fix firmly in your mind what you would like to do; and then, without veering off direction, you will move straight to the goal.””

098

“Chinese proverb “A man without a smiling face must not open a shop.””

099

Vignette – the value of a smile at Christmas.

Smile!

Smile