Be a Leader: How to Change People Without Giving Offense or Arousing Resentment. If You Must Find Fault, This Is the Way to Begin.
Pages 237 – 242.
Section 4 really pivots towards use cases of all the earlier rules that have been covered, and we begin with Carnegie saying that leadership begins with praise and *sincere* appreciation.
“Beginning with Praise is like the dentist who begins with Novocaine.” Page 242
Page by Page
“There are many occasions on which it would be precisely the right thing to say, but is it quite suitable to this particular occasion?”
Lincoln to Hooker, with whom he was upset and expected much. “There are some things in regard to which I am not quite satisfied with you.” Talk about tact! And diplomacy!
“Beware of rashness, but with energy and sleepless vigilance go forward and give us victories.”
[No best or relevant quote. None!]
Brass is running late.
“It is one of the cleanest and neatest bronze factories I ever saw,” said Gaw.
“Beginning with Praise is like the dentist who begins with Novocaine.”
PRINCIPLE 1 Begin with praise and honest appreciation.